Request Service
Printing Solutions

IMPORTANT – This form is being decommissioned and will no longer be available to submit requests. We have implemented a new customer portal to provide a better customer experience where you will be able to submit requests for your service/supply needs plus have access to so much more.

If you have not already done so, please go to to register for the portal. If you have any issues with registration, please email Thank you!

To request service, please complete the form below. Once submitted, you will receive an email confirming receipt and scheduled response.
If submitting this request outside of regular business hours (Mon-Fri 8:00am-5:00pm ET) and you need emergency assistance please call 888.525.4220 and follow the after hours prompts. Otherwise, your request will be completed the following business day. Thank you.

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Customer Information


Do you have a Service Contract?

Service Request

Device(s) Affected Saratoga Tag Number (separate multiple tag #'s with commas)

What is the problem you're having? Include any error messages and additional information you have.


Screenshot/Error Image

You can upload a screenshot of any errors. File must be smaller than 10MB. Accepted file types are Images (jpeg, gif, png, bmp), Word Documents (doc, docx) and PDF. If you have multiple screenshots please paste them into a single Word Document and upload.

* indicates a required field.